Frequently Asked Questions

• Why can’t I find my favorite SHEBA products in-store or online?
  We recognize that many of our SHEBA Brand Recipes may be hard to find at your local in-store retailers and preferred online shops. On behalf of the team at SHEBA, we sincerely apologize for the inconvenience this has brought to both you and your feline friend at home. Despite the challenging times of this past year, we have been thrilled to see that more pet parents welcomed new cats into their homes and have relied on our SHEBA Brand Recipes for their cat’s wellness needs. However, the increase of new cat ownership along with unprecedented constraints on our supply chain has resulted in a shortage of our beloved wet cat foods that we had not anticipated. We appreciate your patience as we work towards bringing our SHEBA Brand Recipes to you quickly and ensuring your cats get the nutrition they deserve. 
  
  To conveniently check product availability across multiple online retailers, we encourage you to use our Shop Now resource on our website here: https://www.sheba.com/shop-now
  
  For any additional questions, our Pet Parent Partners team is here to help via our Contact Us page here: https://www.sheba.com/contact-us
• Where do you source your ingredients?

  Our ingredients are carefully selected for the health and well-being of the pets we feed. For this reason, we're committed to sourcing our ingredients from suppliers located near our manufacturing facilities when possible. 

• Do you have coupons?
  We know you love to save money – so here are a few tips to help you out! Keep an eye on your local Sunday paper, store circulars and the pet food aisle for periodic promotions. Need another tip? Keep an eye on our website and www.coupons.com. Our team doesn’t have manufacturer’s coupons to send right now.
• Do you trust your suppliers?
  Rest assured we are confident in the ingredient integrity of all of our suppliers because they demonstrate the ability to consistently meet the strict and thorough standards of our own Supplier Quality Assurance program, regardless of where they are located. As a key part of this program, our suppliers undergo frequent quality audits to ensure our expectations are met. We use trusted suppliers that are selected through a rigorous process that doesn’t end with our first purchase – we test every shipment delivered to our manufacturing facilities to ensure the safety and quality of the ingredients we use.
• How do I read/where is the “Best By” date on the package?

  (Wet): You will find the “Best By” (BB) date on the side of the plastic trays. Following the letters BB, there’s a two- digit month, day and year expiration date. Example: If you see BB 02 21 19, the food should be fed by February 21, 2019.
  
  (Treats): You will find the Best By date on the back of each treat. Following the phrase Best By there’s a two digit month, day and year expiration date. Example: If you see Best By 02 21 19, the treat should be fed by February 21, 2019.

• If I have a questions or want to learn more about Sheba, how can I get in touch with someone?
  You can speak to a Mars Petcare US representative by calling 1-800-525-5273 between 8:00 AM and 4:30 PM CST Mon–Fri.