Is SHEBA® packaging recyclable?

Our cardboard can be flattened and recycled. After opening a SHEBA® PERFECT PORTION™ tub, discard lid and serve. The plastic tubs are a #5 plastic and can be rinsed and recycled in certain localities (*check locally*). Please visit www.how2recycle.info for more information on how to clean and recycle plastic containers.

Why is there a sticker covering the SHEBA box?

The SHEBA brand has a longstanding commitment to supporting the restoration of coral reefs and protecting our oceans. Back in July 2023, we announced a partnership with Kuleana Coral Reefs. Since then, we’ve helped Kuleana Coral Reefs accelerate their work to the broader Hawaiian archipelago – increasing from 10 to 30 sites across O’ahu and Maui, and there’s more to come! We got so excited to announce what comes next that we moved too quickly. The black sticker is a temporary solve until we’re ready to publicly share more information about the next phase of our partnership with Kuleana Coral Reefs. We remain dedicated to this important mission and look forward to many more years of providing your beloved feline companions with high-quality and nutritious food. To learn more about playing a powerful part in restoring the ocean’s natural beauty, please visit our website at www.SHEBAHopeGrows.com.

Why can’t I find my favorite SHEBA products in stores or online?

On behalf of the team at SHEBA, we sincerely apologize for the inconvenience this has brought to both you and your feline friend at home. For any additional questions, our Pet Parent Partners team is here to help via our Contact Us page here.

We know you love to save money – so here are a few tips to help you out! Keep an eye on your local Sunday paper, store circulars and the pet food aisle for periodic promotions. Need another tip? Keep an eye on our website and www.coupons.com Our team doesn’t have manufacturer’s coupons to send right now.

Where do you source your ingredients?

Our ingredients are carefully selected for the health and well-being of the pets we feed. For this reason, we're committed to sourcing our ingredients from suppliers located near our manufacturing facilities when possible.

Do you trust your suppliers?

Rest assured we are confident in the ingredient integrity of all of our suppliers because they demonstrate the ability to consistently meet the strict and thorough standards of our own Supplier Quality Assurance program, regardless of where they are located. As a key part of this program, our suppliers undergo frequent quality audits to ensure our expectations are met. We use trusted suppliers that are selected through a rigorous process that doesn’t end with our first purchase – we test every shipment delivered to our manufacturing facilities to ensure the safety and quality of the ingredients we use.

If I have a questions or want to learn more about Sheba, how can I get in touch with someone?

You can speak to a Mars Petcare US representative by calling 1-800-525-5273 between 8:00 AM and 4:30 PM CST Mon–Fri.

How do I read/where is the “Best By” date on the package?

(Wet): You will find the “Best By” (BB) date on the side of the plastic trays. Following the letters BB, there’s a two- digit month, day and year expiration date. Example: If you see BB 02 21 19, the food should be fed by February 21, 2019. (Treats): You will find the Best By date on the back of each treat. Following the phrase Best By there’s a two digit month, day and year expiration date. Example: If you see Best By 02 21 19, the treat should be fed by February 21, 2019.

FREQUENTLY ASKED QUESTIONS

All Questions Community Recycling Sustainability

Is SHEBA® packaging recyclable?

Our cardboard can be flattened and recycled. After opening a SHEBA® PERFECT PORTION™ tub, discard lid and serve. The plastic tubs are a #5 plastic and can be rinsed and recycled in certain localities (*check locally*). Please visit www.how2recycle.info for more information on how to clean and recycle plastic containers.
Why is there a sticker covering the SHEBA box?

The SHEBA brand has a longstanding commitment to supporting the restoration of coral reefs and protecting our oceans. Back in July 2023, we announced a partnership with Kuleana Coral Reefs. Since then, we’ve helped Kuleana Coral Reefs accelerate their work to the broader Hawaiian archipelago – increasing from 10 to 30 sites across O’ahu and Maui, and there’s more to come! We got so excited to announce what comes next that we moved too quickly. The black sticker is a temporary solve until we’re ready to publicly share more information about the next phase of our partnership with Kuleana Coral Reefs. We remain dedicated to this important mission and look forward to many more years of providing your beloved feline companions with high-quality and nutritious food. To learn more about playing a powerful part in restoring the ocean’s natural beauty, please visit our website at www.SHEBAHopeGrows.com.
Why can’t I find my favorite SHEBA products in stores or online?

On behalf of the team at SHEBA, we sincerely apologize for the inconvenience this has brought to both you and your feline friend at home.

For any additional questions, our Pet Parent Partners team is here to help via our Contact Us page here.
Do you have coupons?

We know you love to save money – so here are a few tips to help you out! Keep an eye on your local Sunday paper, store circulars and the pet food aisle for periodic promotions. Need another tip? Keep an eye on our website and www.coupons.com (open in new tab) Our team doesn’t have manufacturer’s coupons to send right now.
Where do you source your ingredients?

Our ingredients are carefully selected for the health and well-being of the pets we feed. For this reason, we're committed to sourcing our ingredients from suppliers located near our manufacturing facilities when possible.
Do you trust your suppliers?

Rest assured we are confident in the ingredient integrity of all of our suppliers because they demonstrate the ability to consistently meet the strict and thorough standards of our own Supplier Quality Assurance program, regardless of where they are located. As a key part of this program, our suppliers undergo frequent quality audits to ensure our expectations are met. We use trusted suppliers that are selected through a rigorous process that doesn’t end with our first purchase – we test every shipment delivered to our manufacturing facilities to ensure the safety and quality of the ingredients we use.
If I have a questions or want to learn more about Sheba, how can I get in touch with someone?

You can speak to a Mars Petcare US representative by calling 1-800-525-5273 between 8:00 AM and 4:30 PM CST Mon–Fri.
How do I read/where is the “Best By” date on the package?

(Wet): You will find the “Best By” (BB) date on the side of the plastic trays. Following the letters BB, there’s a two- digit month, day and year expiration date. Example: If you see BB 02 21 19, the food should be fed by February 21, 2019.

(Treats): You will find the Best By date on the back of each treat. Following the phrase Best By there’s a two digit month, day and year expiration date. Example: If you see Best By 02 21 19, the treat should be fed by February 21, 2019.

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