Frequently Asked Questions

• Why can’t I find my favorite SHEBA products in stores or online?
  On behalf of the team at SHEBA, we sincerely apologize for the inconvenience this has brought to both you and your feline friend at home. The issue here is two-fold: First, so many new pet parents have welcomed new cats into their homes and have wanted to feed their new additions high-quality SHEBA food. This is a lovely problem to have. Second (and less lovely),  the pandemic has also meant unprecedented constraints on our supply chain and has resulted in a shortage of our beloved wet cat foods that we had not anticipated. We appreciate your patience as we work toward bringing our SHEBA Brand Recipes to you quickly and ensuring your cats get the nutrition they deserve. 
  
  Get the full scoop on how we’re handling the SHEBA cat food shortage and our solutions, and as always, you can shop multiple retailers at once via our website.
  
  For any additional questions, our Pet Parent Partners team is here to help via our Contact Us page here.
• Do you have coupons?
  We know you love to save money – so here are a few tips to help you out! Keep an eye on your local Sunday paper, store circulars and the pet food aisle for periodic promotions. Need another tip? Keep an eye on our website and www.coupons.com. Our team doesn’t have manufacturer’s coupons to send right now.
• Where do you source your ingredients?
  Our ingredients are carefully selected for the health and well-being of the pets we feed. For this reason, we're committed to sourcing our ingredients from suppliers located near our manufacturing facilities when possible.
• Do you trust your suppliers?
  Rest assured we are confident in the ingredient integrity of all of our suppliers because they demonstrate the ability to consistently meet the strict and thorough standards of our own Supplier Quality Assurance program, regardless of where they are located. As a key part of this program, our suppliers undergo frequent quality audits to ensure our expectations are met. We use trusted suppliers that are selected through a rigorous process that doesn’t end with our first purchase – we test every shipment delivered to our manufacturing facilities to ensure the safety and quality of the ingredients we use.
• If I have a questions or want to learn more about Sheba, how can I get in touch with someone?
  You can speak to a Mars Petcare US representative by calling 1-800-525-5273 between 8:00 AM and 4:30 PM CST Mon–Fri.
• How do I read/where is the “Best By” date on the package?
  (Wet): You will find the “Best By” (BB) date on the side of the plastic trays. Following the letters BB, there’s a two- digit month, day and year expiration date. Example: If you see BB 02 21 19, the food should be fed by February 21, 2019.
  
  (Treats): You will find the Best By date on the back of each treat. Following the phrase Best By there’s a two digit month, day and year expiration date. Example: If you see Best By 02 21 19, the treat should be fed by February 21, 2019.